FAQ
FREQUENTLY ASKED QUESTIONS
What products does The J’s Way Hair & Beauty LLC offer?
We offer wigs, hair extensions, closures, frontals, lashes, lash kits, children’s beauty products, jewelry, hair-care products, wig supplies, and other beauty essentials.
How long does it take to process an order?
Most in-stock orders are processed within 1–3 business days. Customized wigs, preorders, and special-order items may require additional processing time. Processing time does not include shipping time.
Do you offer same-day pickup?
Yes. Same-day pickup may be available for select in-stock products. Your order must be confirmed as ready before you arrive. Please do not come to the pickup location until you receive a pickup notification.
Where is the pickup location?
For safety and privacy, the exact pickup location will be provided after your order has been confirmed. Please do not share the pickup address with anyone else.
Can someone else pick up my order?
Yes, but you must contact us in advance and provide the person’s full name. The person picking up the order will be required to show identification, picture of the person holding identification card, and signature will be required before releasing the order.
Can I cancel or change my order?
Please contact us immediately after placing your order. Once an order has entered processing, been customized, shipped, or prepared for pickup, it cannot be changed or canceled.
Are wigs and hair extensions returnable?
Due to sanitation and hygiene standards, wigs, hair extensions, closures, frontals, lashes, cosmetics, hair products, and other personal-care items are generally final sale. Please review the Return and Refund Policy before ordering.
What should I do if my order arrives damaged or incorrect?
Contact us within 48 hours of delivery. Include your order number and clear pictures or video of the product and packaging. Please do not wear, install, open, alter, or use the product while your claim is being reviewed.
Do you guarantee that every product will look exactly like its picture?
We make every effort to display products accurately. However, colors may appear slightly different because of lighting, photography, packaging updates, or your device’s screen settings. Handmade and customized products may also have minor variations.
How do I care for my wig or hair extensions?
Follow the care instructions included with the product. Use gentle products, limit excessive heat, and store the hair properly. Damage caused by improper installation, coloring, chemicals, excessive heat, or poor maintenance is not considered a product defect.
Do you accept preorders?
Yes, certain products may be offered as preorders. The estimated availability or shipping timeframe will be included in the product description. Preorder dates are estimates and may change because of supplier or carrier delays.
How can I contact you?
Email us at Thejsway.mgmt@yahoo.com or send us a message through the Contact Us page. Please include your name and order number when asking about an order.